About Us
SignpostMe is a health insurance policy made up of two modules – DiagnoseMe and TreatMe.
The full insurance plan covers both the diagnosis of an ailment and follow-on treatment.
The DiagnoseMe module is available to be purchased on its own,
but the TreatMe module is only accessible if the full insurance plan is purchased.
SignpostMe is a trading style of Regent Financial Network Limited which is an FCA-regulated
business offering health insurance services and wellbeing solutions to you and your family.
We provide clear information about SignpostMe insurance plans,
what is and is not covered, and the accompanying services available,
so you can make informed decisions.
We provide only our own products and services and therefore do not offer advice.
About SignpostMe Health Insurance
SignpostMe is available in a range of flexible health plan options,
allowing you to select the level of cover that best suits you and your budget.
Our full plan (the DiagnoseMe plus TreatMe modules) covers up to £10,000 of diagnostic expenditure
and up to £50,000 of treatment expenditure in any one policy year.
The budget option covers just diagnostic expenditure (the DiagnoseMe module)
which is available at two levels of annual cover - £5,000 and £10,000.
The full product also has the option to limit diagnostic expenditure to £5,000 per year for a reduced premium.
The insurer is Hamilton Insurance DAC, arranged by Capacity Insights,
a trading name of Healix Insurance Services Ltd, an approved cover holder at Lloyd's of London.
This policy is administered by SignpostMe Limited which is authorised
and regulated by the Financial Conduct Authority (FCA) with number 304130.
An excess is the amount of initial expenditure paid by the insured in return for a reduced premium.
For SignpostMe the insured has the choice in any one year to decline to accept an excess
or accept the initial £100 or £250 of diagnostic expenditure.
A policy year is the 12-month period commencing on the date your insurance policy goes live.
Full details of what is, and what is not covered will depend on whether the full product or just the DiagnoseMe module are purchased with details contained in the following documents:
Exclusions include the standard health insurance exclusions including (but not limited to) accident and emergency services, pregnancy and childbirth, cosmetic surgery and/or treatment, STD, HRT and bone densitometry. Please see your policy wording or IPID for details.
In summary you can choose cover for:
- You only or
- You and your Partner or
- You and your Children or
- You and your family.
A Partner is someone you are married to or have lived with in a domestic relationship
for at least six continuous months before the start of the policy and who is not related to you by birth.
Children (including adopted, foster, and stepchildren) are family members
under the age of 18 living at home, or up to the age of 26 if in full-time education
and living at home during the holidays.
Yes. Children (including adopted, foster, and stepchildren) can be covered up to the age of 18;
or up to the age of 26 if in full-time education and living at home during the holidays.
Children born during a policy year can be added to a policy within 30 days of birth or at renewal.
For all other children, additions can be made only at the time of the annual renewal of your policy.
They will remain covered under the policy until the end of the policy year (ends on the renewal date). At renewal your child will need to purchase their own individual policy www.signpostme.com Please note that a child who takes out an individual policy will enter a 5:2:2 moratorium period.
Partners can be added at the point of purchase or at annual renewal of the policy.
Alternatively, they can take out a separate policy at any time.
Note that there is no saving of premium for a joint adult policy.
No. Your policy renews automatically each year.
If you move to a new age band (and therefore a corresponding premium increase)
we will notify you in advance of any prospective price rise.
If you have had any symptoms, diagnostic investigation or treatment for a medical condition
during the five years prior to taking out the policy, you will not be covered for that condition until
you have not had any symptoms (whether or not a diagnosis has been made) consultations, medication, monitoring,
advice or treatment for that medical condition for a continuous period of two years
after the start date of your insurance policy. This is sometimes referred to as a 5:2:2 Moratorium.
There is no need to tell us about any pre-existing conditions when purchasing a SignpostMe policy.
No. Because we use a 5:2:2 Moratorium, in the event of a claim,
we will automatically check your health records
so there is no need for you to contact us about changes to your health.
Moratorium is defined as a stopping of an activity for an agreed amount of time.
It means a temporary waiting period.
For health insurance, a 5:2:2 Moratorium refers
to the period 5 years before your policy starts through to the end of the first 2 years of your policy.
See “Am I covered for pre-existing conditions?”
Yes. Policy holders must obtain a referral from a GP or approved clinician
before arranging specialist consultations, investigations, or treatment.
SignpostMe includes direct 24/7 access to a GP to facilitate this.
No. The policy includes the benefit of on-demand access
to a GP to enable you to gain a referral quickly and efficiently.
You can obtain a referral from your NHS GP if you wish, although this may take more time to arrange.
Cover upgrades are possible only at the time of annual renewal.
Yes, there are some specific tests or treatments that are excluded. Please check your Policy Guide and IPID for details. You should discuss any specific queries about this with the claims team.
The policy does not cover conditions relating to pregnancy or childbirth.
Yes, cancer is included.
Treatment may be included depending on plan option, ongoing/chronic oncology care may be excluded
unless specifically stated please refer to your policy wording.
Please check your Policy Guide and IPID for details.
No. You can make as many claims as needed, up to the maximum benefit amount listed on your policy schedule.
If claims exceed the maximum benefit amount allowed,
the claims team will pre-warn you of this eventuality and offer you the available options.
No. The insurance only covers diagnostic tests referred
and conducted within the UK (England, Scotland, Wales and Northern Ireland,
but excluding Channel Islands and Isle of Man).
No. The insurance only covers treatment conducted
within the UK (England, Scotland, Wales and Northern Ireland, but excluding Channel Islands and Isle of Man).
Please telephone our claims team on 020 8608 4285 to make a claim. They will validate all claims and arrange any corresponding appointments.
To avoid unexpected issues,
we strongly recommend coordinating appointments through our experienced claims team.
It’s the best way to ensure your claim is eligible and processed quickly and efficiently.
We endeavour to settle all bills directly with the medical specialist or hospital
so that you are not out of pocket.
In the rare event that you need to pay for pre-authorised diagnostic investigations or treatment,
please send all related invoices to us within six months of the date of
your diagnostic investigations or treatment along with your bank account details in order for us to reimburse you.
Upon receipt of all relevant documentation,
the claims team will refund any monies owing within 5 days via bank transfer.
No. Your premium is based on your age band, not on your claims history.
Setting Up Your Plan
You can get an instant quote directly through the SignpostMe website.
You can purchase directly through the SignpostMe website.
About The Plans
The DiagnoseMe plan provides either £5,000
or £10,000 for expenditure only on diagnostics tests in any one year.
After diagnosis the claims team will explain the various options available
should you require treatment for the identified condition.
The full SignpostMe plan includes both the DiagnoseMe and TreatMe modules
and is designed to cover the cost of diagnostic tests and scans along with
resulting private treatment costs including specialist consultations, hospital charges, surgical treatment,
and approved outpatient or day-case treatment (up to a total of £50,000 in any one policy year).
The full SignpostMe plan provides up to £50,000 of treatment cover
per policy year on top of the selected level of diagnostics cover.
You can add the TreatMe module to a DiagnoseMe plan at the time of the annual renewal.
Claims under the treatment module will be subject to it own 5:2:2 Moratorium.
It is strongly advised that investigations and treatments are pre-authorised by the SignpostMe claims team
before expenditure is incurred as failure to obtain authorisation post
expenditure will result in the claim not being paid.
You are able to choose from the approved specialists and hospitals
within the authorised treatment network, subject to availability and claims approval.
Yes. Eligible treatment can be arranged through approved private hospitals
and facilities within the SignpostMe hospital network.
Yes. Eligible surgical procedures are covered once authorised.
Yes, as long as they are scans included
as part of the approved diagnostic or treatment pathway.
Physiotherapy treatment may be covered depending on the terms of the plan selected.
Cover is included for the cost of outpatient mental health treatment where medically appropriate. If your referral is to a psychological therapist, we will arrange a telephone-based clinical assessment with a senior therapist from our mental health network provider who will help organise the most effective treatment for you. This could include face to face therapy, guided self-management or specialist referral. Where treatment with a psychological therapist occurs outside our network provider, it must be delivered under the direct supervision of an authorised consultant psychiatrist.
Cover includes the costs of medically necessary day case or inpatient mental health treatment in an NHS or private mental health unit. All treatment must be under the direct control and supervision of a consultant psychiatrist and must be authorised by us in advance.
Please note that mental health conditions are often long term in nature and may be classed as chronic conditions. If, after a full review of all the medical information available, the condition is considered to be chronic, the condition may not be covered by the policy. Neurodiversity, conditions related to, and assessment and treatment of, are not covered under the policy.
Some policies may include an excess option, meaning policy holders contribute a fixed amount towards eligible claims before cover applies. The excess applies in total per policy year. Check your policy wording for more details.
Yes. SignpostMe is designed to help policy holders access eligible private consultations
and treatment faster than standard NHS waiting times.
Yes. The annual treatment limit resets at each policy renewal date,
provided the policy remains active and eligible.
If claims exceed the maximum benefit amount allowed,
the claims team will pre-warn you of this eventuality and offer options as to how the difference can be funded.
Partners and dependant children can be covered under either their own policy (in respect of Partners)
or under joint or family policy options.
No. The insurance only covers treatment conducted within the UK (England, Scotland, Wales
and Northern Ireland, but excluding Channel Islands and Isle of Man).
Contact the SignpostMe claims team on 020 8608 4285 who will arrange treatment with approved providers.
Full benefit limits, exclusions, eligibility criteria,
and policy terms are provided within the policy documents supplied when you purchased the plan.
About SignpostMe Well App
The SignpostMe Well app is a digital health and wellbeing platform designed
to help you manage from a single place your health, access healthcare services,
and to make the most of your insurance benefits.
The app is available to all SignpostMe policyholders over the age of 18.
For those under the age of 18, the primary policy holder will be able to utilise app services on their behalf.
You can access GP services, manage wellbeing goals, connect wearable devices,
review health insights, and access insurance-related support and other product services.
Yes. You can access GP consultations through the app using phone or video.
GP services are accessible 24 hours a day, 7 days a week.
If your policy includes dependant cover,
eligible family members are able to access app services and benefits,
provided they are over the age of 18 years.
For those under the age of 18 years the primary policy holder will need to access the app on their behalf.
Yes. The app supports wearable device integration, allowing policy holders
to track activity levels and receive personalised health insights.
Health Age is a wellbeing assessment tool that provides an indication of your overall health
and lifestyle based on information you provide in the app.
You can then compare this Health Age to your biological age to see how your lifestyle is impacting your longevity.
Yes. You can set personal wellbeing goals
and monitor progress over time using the app’s health and wellness tools.
Yes. You can access policy details, benefit summaries,
and membership information digitally through the app or online portal.
SignpostMe uses secure systems and processes designed to protect policy holder information
and comply with all applicable UK data protection requirements.
You can reset your password using the “Forgot Password” option on the login screen.
If you continue to experience issues, contact customer support for assistance.
The app is designed to work on most modern iOS and Android smartphones and tablets.
No. The SignpostMe Well app comes as standard with all SignpostMe plans.
Yes. SignpostMe Well app provides access to wellbeing content, health resources,
and support services to help manage mental and physical wellbeing.
Yes. The SignpostMe Well app services are accessible while travelling abroad.
Yes. Customer support details, claims guidance,
and contact information are contained within the SignpostMe Well app.
First ensure you are using the latest version of the SignpostMe Well app and check your internet connection. If problems continue, contact the SignpostMe support team for assistance support@signpostme.com.
No. The SignpostMe Well app is intended to complement
and work with existing healthcare pathways and provide additional support, faster access, and wellbeing tools.
The SignpostMe Well app combines in the palm of your hand insurance support,
wellbeing tools, wearable integration, GP access, and health insights
in one digital platform designed to support long-term health and wellbeing.
About Us
SignpostMe is a health insurance policy made up of two modules – DiagnoseMe and TreatMe.
The full insurance plan covers both the diagnosis of an ailment and follow-on treatment.
The DiagnoseMe module is available to be purchased on its own,
but the TreatMe module is only accessible if the full insurance plan is purchased.
SignpostMe is a trading style of Regent Financial Network Limited which is an FCA-regulated business
offering health insurance services and wellbeing solutions to you and your family.
As SignpostMe offers its own products and services, it does not provide advice.
SignpostMe focuses on practical healthcare benefits that employees use most,
including GP access, digital physiotherapy, health support,
and fast access to diagnostic services including blood tests, scans or tests as standard.
It offers the option of full diagnostics and treatment cover or just the diagnostics element.
Its digital-first approach keeps things simple, transparent, and easy to manage.
Group health insurance helps employees access medical support quickly,
reducing time away from work and supporting wellbeing.
It is also a valued employee benefit that can improve recruitment, retention,
employee engagement, and productivity.
There are several plan options available which can be flexed to suit your specific business needs.
All plans include 24/7 GP access, digital physiotherapy, diagnosis cover,
the wellness app and workforce wellness insights as standard.
Yes. SignpostMe plans are suitable for businesses of all sizes,
from small and medium-sized businesses through to large enterprise organisations.
About SignpostMe Health Insurance
SignpostMe offers a range of flexible plan options, allowing employers
to select the level of cover that best suits their workforce and budget.
The full plan covers up to an annual £5,000
or £10,000 of diagnostic expenditure plus up to £50,000 per year for treatments.
The diagnostics only plan covers the diagnostics expenditure only.
The plans have excess options and are available to employees,
their partners and/or children as employer provided or employee pays.
The insurer of the policy is Hamilton Insurance DAC,
arranged by Capacity Insights, a trading name
of Healix Insurance Services Ltd, an approved cover holder at Lloyd's of London.
This policy is administered by SignpostMe Limited
which is authorised and regulated by the Financial Conduct Authority.
The Financial Services Register number for SignpostMe Limited is 304130.
The registered address for SignpostMe Limited is The Stables, Peper Harow, Godalming, England, GU8 6BQ.
An excess is the amount of initial expenditure paid by the insured in return for a reduced premium.
For SignpostMe there is the choice in any one year to decline to accept an excess
or accept the initial £100 or £250 of diagnostic expenditure in return for this reduced premium.
Full details of what is covered (and what is not) can be found in the following documents:
You’ll also find a table of benefits on page 14 of the policy wording.
Employers can choose to cover employees only, or extend to include their partner and/or dependents.
Should an employer cover only employees, the employees will have the option
to add (and pay for) family members at the corporate discount rate at
the commencement of the plan or on the renewal dates.
The available configurations are: employee only, employee and partner, employee and children,
or employee and family. A partner is defined as someone the employee lives
with in a domestic relationship (not related to them) for at least six continuous months before the policy starts.
Children - including adopted, foster, and stepchildren - can be covered
if under 18, or under 26 if in full-time education and living at home during holidays.
If an employer has elected to include dependent cover,
children can be added up to age 18, or up to 26 if in full-time education.
If a child reaches the age limit during the policy year, their cover continues until the next renewal date.
If an employer has elected to include dependent cover,
newborns can be added within 30 days of birth or at renewal.
For all other children, additions can only be made during the annual renewal period.
The policy does not cover conditions relating to pregnancy or childbirth.
They will remain covered until the end of the policy year. At renewal the employee's child can purchase their own individual policy at www.signpostme.com. Please note that they will enter a new 5:2:2 moratorium period if applicable.
If an employer has chosen to offer partner and/or cover, they can be added at the start of the policy or at renewal. If a partner wishes to be covered outside of this window, they can take out their own individual policy at www.signpostme.com.
Yes! While cover through an employee benefit ends when an employee leaves the business, leavers can take out a personal policy at www.signpostme.com. Please note that taking out this individual policy will mean entering into a new 5:2:2 moratorium period.
If the employer chooses to renew the policy,
it will renew automatically, no manual action is required from employees.
If the employee (and/or family and dependents) have had any symptoms,
diagnostic investigation or treatment for a medical condition during the five years
prior to the commencement of the policy, they will not be covered for that condition
until they have not had any symptoms (whether or not a diagnosis has been made) consultations,
medication, monitoring, advice or treatment for that medical condition
for a continuous period of two years after the start date of your insurance policy.
This is sometimes referred to as a 5:2:2 Moratorium.
There is no need for employees to tell us upfront
about any pre-existing medical conditions as SignpostMe uses a 5:2:2 Moratorium.
SignpostMe uses a 5:2:2 Moratorium, meaning if the policy holder (employee or dependant)
has had a pre-existing condition in the 5 years before the cover start date,
they won’t be able to claim diagnostic tests for that condition(s) unless they have had 2 continuous years
free of symptoms, consultations, medication, monitoring, advice or treatment
after the policy start date, at which point the policy holder will be covered.
No. Such changes will either relate to new conditions (and therefore covered)
which will be disclosed on a claim or relate to pre-existing conditions which are subject to the 5:2:2 moratorium.
No. The majority of referrals are via the 24/7 virtual GP on the SignpostMe Well app,
but the policy holder (employee or dependent) can also submit a claim
if they have obtained a referral from their own GP.
In some cases, we may need to access the employee’s GP records to
validate the claim under our 5:2:2 moratorium policy,
but this is handled by our claims team and so not a burden on the employer.
Yes. The cost of such will be borne by the employee
unless the employer agrees to cover the cost and will be available at renewal.
Yes, some tests or treatments may be excluded. Please check your Policy Wording and IPID for details. We recommend that the employee discusses any specific queries with the claims team, who can be contacted on 020 8608 4285.
Yes, cancer is included. Treatment may be included depending on plan option, ongoing/chronic oncology care may be excluded unless specifically stated. Please refer to your policy wording.
Exclusions include the standard health insurance exclusions including accident and emergency services, pregnancy and childbirth, cosmetic surgery and/or treatment, STD, HRT and bone densitometry. Please see your Policy Wording or IPID for details.
The employee (including dependents) can make as many claims as needed,
up to the maximum benefit amount listed on the policy schedule. If claims exceed the maximum benefit amount allowed,
the claims team will pre-warn the employee of this eventuality and offer them the available options.
No. Our insurance only covers expenditure conducted within the UK.
(England, Scotland, Wales and Northern Ireland excluding Channel Islands and Isle of Man).
The claims team who will validate the claim and arrange any corresponding appointments. Employees (or dependents) will need to telephone: 020 8608 4285 to make a claim.
To avoid unexpected issues or delays, we strongly recommend employees coordinate appointments
through our experienced claims team. This will avoid the employee incurring costs directly
and is the best way to ensure that any claim is handled as efficiently as possible.
In most cases, we will settle all approved bills directly with the medical specialist or hospital.
In the rare event that the policy holder (employee or dependent) pays for pre-authorised diagnostic investigations
or treatment, they must send all bills or invoices to us within six months of the date
of their diagnostic investigations or treatment along
with their bank account details in order for us to reimburse them by bank transfer.
Upon receipt of all relevant documentation,
the claims team will refund within 5 days via bank transfer to the policy holder.
Not at all, as premium is based on age bands
and not claims history, so businesses can forecast with confidence.
Tax and Financial Information
Yes. Insurance Premium Tax and VAT are included within the quoted monthly pricing.
VAT invoices are provided to all business customers.
Employer-funded health insurance is generally treated as a taxable employee benefit by HMRC.
Employees may therefore pay tax on some or all of the value of the cover provided.
Businesses should seek advice from their accountant or tax adviser regarding their specific circumstances.
Employers may be required to pay Class 1A National Insurance contributions on taxable employee benefits.
Businesses should confirm their obligations with HMRC or their accountant.
Setting Up Your Company Plan
No. Employers can decide which employees are included within the company health plan.
Yes. Employers can offer different levels of cover
to different employees depending on business needs and budget.
Yes. Employees can typically be added mid-term, subject to plan terms and conditions.
You can use our online calculator to get an indicative quote or contact us through the SignpostMe website website to arrange a bespoke quote.
If your quote has expired, please contact SignpostMe and we will be happy to provide an updated quotation.
Once you receive your quote,
we will guide you through the rest of the application process and set up your payment.
About SignpostMe
SignpostMe is designed to support eligible private treatment costs including specialist consultations,
hospital charges, diagnostic procedures, surgical treatment, scans, and approved outpatient or day-case treatment.
Full plan covers up to £10,000 of diagnostic expenditure
and up to £50,000 of treatment expenditure in any one year.
The budget option covers just diagnostic expenditure, which is
available at two levels of annual cover - £5,000 and £10,000.
The full product has the option to limit diagnostic expenditure to £5,000 per year for a reduced premium.
Treatment cover includes specialist consultations, hospital treatment, scans, surgical procedures,
physiotherapy, outpatient care, and approved day-case procedures for eligible acute conditions.
Yes. Treatment which is intended to shrink a cancer,
stabilize it or slow down the spread of the disease is included.
However, ongoing cancer treatment and chronic oncology care may be
excluded unless specifically stated within the policy terms. Please check your policy wording for details.
A pre-existing condition is typically any illness, injury, symptom, treatment, medication,
or medical advice received before the policy start date within the previous 5 years
(10 years in respect of any cancerous and/or pre-malignant conditions).
A pre-existing condition is typically any illness, injury, symptom, treatment, medication,
or medical advice received before the policy start date within the previous 5 years
(10 years in respect of any cancerous and/or pre-malignant conditions).
Chronic or long-term conditions that require ongoing monitoring, treatment,
or management are generally excluded from treatment cover.
Yes. Employees must obtain a referral from a GP or approved clinician
before arranging specialist consultations, investigations, or treatment.
SignpostMe provides 24/7 direct access to GPs to facilitate this.
It is strongly advisable that all eligible investigations
and treatment be pre-authorised by the SignpostMe claims team.
Failure to obtain pre-authorisation may result in claims not being reimbursed.
Employees are able to choose from approved specialists
and hospitals within the authorised treatment network, subject to availability and claims approval.
Yes. Eligible treatment can be arranged through approved private hospitals
and facilities within the SignpostMe hospital network.
Yes. Eligible day-case and outpatient surgical procedures are covered
where medically necessary and pre-authorised.
Yes. Eligible diagnostic scans may be included as part of the approved diagnostic and treatment pathway.
Eligible physiotherapy treatment may be covered following referral from a GP or specialist,
depending on the terms of the plan selected.
Cover is for the costs of outpatient mental health treatment following a referral from your registered medical practitioner in general practice or your SignpostMe digital GP where medically appropriate. If your referral is to a psychological therapist, we will arrange a telephone-based clinical assessment with a senior therapist from our mental health network provider who will help organise the most effective treatment for you. This could include face to face therapy, guided self-management or specialist referral. Where treatment with a psychological therapist occurs outside our network provider, it must be delivered under the direct supervision of a consultant psychiatrist.
Cover is also for the costs of medically necessary day case or inpatient mental health treatment in an NHS or private mental health unit. All treatment must be under the direct control and supervision of a consultant psychiatrist and must be authorised by us in advance and in writing.
Please note that mental health conditions are often long term in nature and may be classed as chronic conditions. If, after a full review of all the medical information available, the condition is considered to be chronic, we will not pay benefits for continuing or recurrent treatment of that condition. Neurodiversity, conditions related to, and assessment and treatment of, are not covered.
Yes. SignpostMe is designed to help policy holders access eligible private consultations
and treatment faster than standard NHS waiting times.
Yes. The cover limits reset at each policy renewal date, provided the policy remains active and eligible.
If claims exceed the maximum benefit amount allowed,
the claims team will pre-warn employees (or dependants) of this eventuality and offer them the options available.
No. Premiums are based on 5-year age-band, not on claims history/usage.
So businesses can forecast with confidence.
Depending on the policy selected, partners and dependant children may also be covered.
Expenditure outside the UK is generally excluded.
Employees (or dependants) should contact the SignpostMe claims team 020 8608 4285 before arranging treatment to confirm eligibility, obtain pre-authorisation, and receive guidance on approved providers.
Full benefit limits, exclusions, eligibility criteria,
and policy terms are provided within the policy schedule and membership documentation.
About SignpostMe Well App
The SignpostMe Well app is a digital health and wellbeing platform designed
to help employees manage their health, access healthcare services,
and make the most of their insurance benefits from one place. It also provides an employer with useful insights
into the changing state of health of its workforce.
The SignpostMe Well app is available to SignpostMe policyholders and dependants,
over the age of 18, covered under participating employer or family plans.
For those under the age of 18, the primary policy holder will be able to utilise app services on their behalf.
Employees (or dependants) can access GP services, manage wellbeing goals,
connect wearable devices, review health insights, and access insurance-related support and services.
Yes. Employees (or dependants) can access GP consultations through the app
using phone or video appointments.
Yes. GP services are accessible 24 hours a day, 7 days a week.
If your policy includes dependant cover,
eligible family members may also be able to access app services and benefits,
provided they are over the age of 18 years.
For those under the age of 18 years the primary policy holder will need to access the app on their behalf.
Yes. The app supports wearable device integration,
allowing employees to track activity levels and receive personalised health insights.
Health Age is a wellbeing assessment tool that provides an indication of a user’s overall health
and lifestyle based on information provide in the app.
Users can then compare this Health Age to their biological age
to see how their lifestyle is impacting their longevity.
Yes. Employees can set personal wellbeing goals
and monitor progress over time using the app’s health and wellness tools.
Yes, employees can access policy details, benefit summaries,
and membership information digitally through the app.
(They can also access this information via the online portal).
SignpostMe uses secure systems and processes designed to protect employee information
and comply with applicable UK data protection requirements.
Employees can reset your password using the “Forgot Password” option on the login screen.
If they continue to experience issues, contact customer support for assistance.
The SignpostMe Well app is designed to work on most modern iOS and Android smartphones and tablets.
No. The SignpostMe Well app comes as standard with all SignpostMe plans.
Yes. SignpostMe Well app provides access to wellbeing content, health resources,
and support services to help manage mental and physical wellbeing.
Yes. The SignpostMe Well app services are accessible while travelling abroad.
Employees should first ensure that the latest version of the SignpostMe Well app is being used and check their internet connection. If problems continue, they should contact the SignpostMe support team for assistance support@signpostme.com
No. The SignpostMe Well app is intended to complement existing healthcare pathways
and provide additional support, faster access, and wellbeing tools where eligible.
No. The SignpostMe Well app is only available to individuals insured on the policy.
The SignpostMe Well app combines insurance support, wellbeing tools, wearable integration, GP access,
and health insights in one digital platform designed to support long-term health
and wellbeing in the palm of your hand.
Important Information
SignpostMe operates in accordance with FCA regulations and applicable UK insurance requirements.
Eligibility criteria, cover limits, exclusions,
and waiting periods may apply depending on the selected plan.
All claims require validation before an appointment is made, therefore we strongly recommend contacting the claims team on 020 8608 4285 prior to submitting a claim.
Full terms, exclusions, and benefit details are provided within the policy and membership documentation.